GCC - Business to Payable

Ensure SLA adherence and seamless payment operations Review team targets and performance metrics Coordinate with cross-functional stakeholders Support team members in handling exceptions Conduct MIS reviews and report to business leadership Ensure compliance with internal and regulatory standards Quality Management Drive zero-defect document processing Maintain a no-escalation environment from business stakeholders Deliver timely and accurate data reporting to business units Conduct quarterly reviews of uncashed demand drafts Lead periodic business payment reviews Efficiency & Innovation Identify process improvement opportunities using RPA, Automation, Gen AI, and ML Implement ideas to enhance output and reduce manual effort Collaborate with IT for system enhancements Support PoCs and feasibility assessments of emerging technologies Audit & Compliance Manage internal and external audits Resolve audit queries and escalations promptly Ensure timely closure of audit points People Leadership Lead and mentor Team Leads Drive succession planning and capability building Nominate team members for relevant training programs